Help Center

Quick steps to get started with ReCo and solutions to the most common issues.
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⚙️ Setup guide


‍✅ Installation
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1. Requirements
  • Browser: Google Chrome (latest version recommended)
  • Video Platform: Works with Google Meet and Microsoft Teams calls (via browser)

2. Install ReCo
  1. Go to the Chrome Web Store link.
  2. Click “Add to Chrome.”
  3. The ReCo icon will appear in your browser toolbar (puzzle piece icon in a top right corner) - pin it for easy access.

3. Sign Up
  1. Click the ReCo icon in your toolbar.
  2. Choose one of the two options:
    • Continue with Google → quickest way (works as sign up).
    • Click the small “Sign up” text button and type in the email & password you want to use for this account → useful if you prefer to create an account manually (e.g. with a non-Google email).
      💡 NOTE: Typing your email in the login box won’t work if you don’t have an account yet - click Sign up first).
  3. ‍Congratulations 🎉 — you’re now all ready to start using ReCo!

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🟢 Turning ReCo On
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To start transcribing with ReCo, follow these steps:

  1. Join a Google Meet call in your Chrome browser.
  2. Open ReCo from your Chrome extensions menu (puzzle piece icon in the top right of Chrome → click ReCo) - make sure you see both tabs (active Google Meet call and ReCo side by side in one window to ensure they're open via the same Chrome profile) - you can later separate them if needed
  3. In ReCo, click Start transcribing - that's it! 🥳
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    💡 NOTE: Open the Transcripttab in ReCo to make sure the conversation is being captured - if not see 'Transcript not showing up' section below

👉 From this moment, ReCo will capture the conversation in real time and let you generate a report based on a template or your own criteria, requirements, and questions. You can also use Chat with ReCo at any time (even without a transcript) for ReCo to e.g.:

  • Suggest interview questions
  • Assess candidate–role fit
  • Draft outreach messages
  • Create Boolean search strings
  • and more

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🦺 Help guide


⚠️ Transcript not showing up


Problem


You clicked Start transcript, but nothing shows up.
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Common Causes
  • Google Meet and ReCo are running in different Chrome profiles
  • The selected language in ReCo doesn’t match the language spoken
  • Captions (CC) in Google Meet were never enabled during the first setup
  • Permissions not granted
Solution(s)
  1. Make sure your Google Meet is open in the same Chrome profile as ReCo (e.g. private vs work Chrome profile) - easiest to ensure by opening both in one Chrome browser window.
  2. In a session view in ReCo select a language actually spoken in the meeting (top-right corner).
  3. In Google Meet, press C on your keyboard or click the CC (Closed Captions) button on a toolbar at the bottom to manually establish a connection.
  4. Refresh your Google Meet tab - Windows: Ctrl + R or F5 | Mac: Command (⌘) + R.
  5. Check permissions: Chrome → Extensions → Manage Extensions → ReCo → Details ensure “Automatically allow access on the following sites” is toggled ON.‍

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🚧 Problem joining a meeting


Problem


You can't join a Google Meeting.
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Common Causes
  • Other transcription extensions (e.g. Tactiq, Bluedot) are running in the background and conflict with ReCo.
Solution
  1. Open Chrome → Extensions → Manage extensions.
  2. Temporarily disable all other transcription extensions (e.g. Tactiq, Bluedot).
  3. Refresh your Google Meet tab – Windows: Ctrl + R or F5 | Mac: ⌘ + R – and try joining the meeting again.

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🔧 General quick fixes

  • Refresh your Google Meet tab while ReCo is already set to 'Start transcribing' but the transcript isn't showing
  • Log out of ReCo and log back in.
    (To log out, click the Logout icon at the bottom of the left-hand menu next to your name & email.)

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📬 Need more help?


Still stuck or need your trial activated? Reach out anytime:

📧 [email protected]

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